Sometimes, when people email me, telling me to do something, IN ALL CAPS, I want to respond:
"I'm sorry, I didn't hear you. Could you repeat that?"
Because, I apologize, I just couldn't hear your message - the written email wasn't loud enough for me to understand.
My actual responses are generally rather cordial, though. I usually can talk myself into thinking the person accidentally pressed CAPS lock and either didn't realize it before they sent the message or just felt like it was too much work to rewrite the message after they noticed everything was in ALL CAPS.
Because that can happen.
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